Refund policy
Return and Refund Policy
At Olivia Melbourne , we are committed to offering you high-quality products and excellent service. If you are not completely satisfied with your purchase, please follow the steps below to return the product:
Return period:
Products can be returned within 30 days of receipt.
Return conditions:
Products must be in the same condition as you received them, unused and in their original packaging.
Return procedure:
Contact us at contact@olivia-melbourne.com
to initiate the return. We'll provide you with the return shipping address.
Return costs:
Return costs are borne by the customer.
What should I do if I receive a defective product?
Don't worry, if you receive a defective product, we will replace it free of charge. However, you must notify us and return the product within 30 days.
Changes
We only exchange damaged or defective products .
If you would like to receive the same product again, please contact us to arrange an exchange.
Refunds:
After receiving and inspecting your return, we'll notify you by email whether your refund has been approved or rejected.
Approved refunds will be processed and automatically credited to your credit card or original method of payment within up to 10 business days .
Contact information
Store Name: Olivia Melbourne
Company name: Limitless Ecom
Warehouse address: 24 Norman Ave, Hammondville, New South Wales, 2170, Australia
Business registration number: 75680424
VAT Number: NL002426494B13
Email: contact@olivia-melbourne.com
Phone: +61468147188
Address: Walingstuin 37, Castricum, Noord- Holland, 1902BB, Netherlands
Contact form: Contact us
Customer service: Monday to Friday from 9:00 AM to 5:00 PM
We will do our best to answer your email within 1-2 days.