TERMS AND CONDITIONS

Olivia Melbourne

info@olivia-melbourne.com

+61480008226

Australia

Walingstuin 37, 1902BB Castricum 

Opening Hours:
Mon-Fri 9:00 AM - 5:00 PM
Sat-Sun 9:00 AM - 3:00 PM 

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with Olivia Melbourne, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and Olivia Melbourne.

Under no circumstances shall the Olivia Melbourne team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the Olivia Melbourne team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

Olivia Melbourne is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

LICENSE

Olivia Melbourne grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement.

These General Terms and Conditions constitute a contract between you and Olivia Melbourne (referred to in these General Terms and Conditions as "Olivia Melbourne", "us", "we", or "our"), the provider of the Olivia Melbourne website and the services accessible from the Olivia Melbourne website (which are collectively referred to in these General Terms and Conditions as the "Olivia Melbourne Service").

You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the Olivia Melbourne Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Laurent Vancouver, Walingstuin 37, 1902BB Castricum, which is responsible for your information under these General Terms and Conditions.
  • Country: where Olivia Melbourne or the owners/founders of Olivia Melbourne are based, in this case, Australia.
  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Olivia Melbourne and use the services.
  • Service: refers to the service provided by Olivia Melbourne as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Olivia Melbourne site, which can be accessed via this URL: info@olivia-melbourne.com
  • You: a person or entity that is registered with Olivia Melbourne to use the Services.

RESTRICTIONS

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Olivia Melbourne or its affiliates, partners, suppliers, or the licensors of the website.

RETURN AND REFUND POLICY

Thank you for shopping at Olivia Melbourne. We appreciate that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Olivia Melbourne. The main thing to remember is that by placing an order or making a purchase at Olivia Melbourne, you agree to the terms set forth below along with Olivia Melbourne's Privacy Policy.

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us, and we will discuss any of the issues you are going through with our product.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that Olivia Melbourne may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at Olivia Melbourne's sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Olivia Melbourne when you stop using the Service.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the General Terms and Conditions modification date below.

QUESTIONS?

Visit our FAQ page or contact our customer service.

Frequently Asked Questions

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Yes, your payment details are completely safe. We use industry-standard encryption and secure payment gateways to protect your financial information. All transactions are processed securely, and we do not store your payment details on our servers.

If you have any further concerns or questions about payment security, feel free to contact our support team

We completely get it, we change our minds too! You can cancel your order up to 12 hours after placing your order.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We ship everything to customers for free. You don't need a minimum order value or anything else, it's just free!

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to info@olivia-melbourne.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Once you’ve sent your items back to us, you should receive your refund within 14 working days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 14-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please contact us via our contact page.