PRIVACY POLICY

Laurent Vancouver | laurent-vancouver.ca

Email: info@olivia-melbourne.com
Phone: +61480008226 
Address: Walingstuin 37, 1902BB Castricum 

Opening Hours:

Mon-Fri 9:00 AM - 5:00 PM 
Sat-Sun 9:00 AM - 3:00 PM 

Updated on 16-12-2024

Olivia Melbourne ("we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Laurent Vancouver.

This privacy policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application Olivia Melbourne. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to Laurent Vancouver registered in Australia, responsible for your information under this privacy policy.
  • Country: Where Laurent Vancouver or the owners/founders of Olivia Melbourne are based, in this case, Australia.
  • Customer: Refers to the company, organization, or person that signs up to use the Olivia Melbourne Service to manage the relationships with your consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Olivia Melbourne and use the services.
  • IP address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
  • Personnel: Refers to those individuals who are employed by Olivia Melbourne or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  • Service: Refers to the service provided by Olivia Melbourne as described in the relative terms (if available) and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Olivia Melbourne’s site, which can be accessed via this URL: Olivia Melbourne.com 
  • You: A person or entity that is registered with Olivia Melbourne to use the Services.

What information do we collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:

  • Name / Username
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Billing addresses

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us more effectively respond to your customer service requests and support needs).
  • To process transactions.
  • To administer a contest, promotion, survey, or other site feature.
  • To send periodic emails.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, email management, storage marketing, credit card processing, customer service, and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks.

How do we protect your information?

We implement various security measures to maintain the safety of your personal information. While we strive to protect your data, no system is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Olivia Melbourne collects depend on your relationship with Olivia Melbourne. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows:

You can contact us to:

  1. Update or correct your personally identifiable information,
  2. Change your preferences regarding communications and other information you receive from us,
  3. Delete the personally identifiable information maintained about you on our systems (subject to certain legal obligations).

To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections.

Changes to our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and allow you to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Questions?

Visit our FAQ page or contact our customer service.

Frequently Asked Questions

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

Yes, your payment details are completely safe. We use industry-standard encryption and secure payment gateways to protect your financial information. All transactions are processed securely, and we do not store your payment details on our servers.

If you have any further concerns or questions about payment security, feel free to contact our support team

We completely get it, we change our minds too! You can cancel your order up to 12 hours after placing your order.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

We ship everything to customers for free. You don't need a minimum order value or anything else, it's just free!

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to info@olivia-melbourne.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

Once you’ve sent your items back to us, you should receive your refund within 14 working days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 14-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please contact us via our contact page.